Goods purchased are non-refundable. We will gladly replaced the goods of equal value for faulty product, provided proof of purchase is produced and returned within 21 days from date of purchase subject to our technical department being satisfied that the goods are genuinely faulty. Also, the goods returned must be in original packaging. Please ensure you place the correct order, as we do not replace goods because you change your mind or made an error. Faulty goods can only be replaced in the country in which they were purchased.